IPTVista’s Commitment to Quality and Affordability
We are dedicated to providing a superior service at the most competitive prices. We understand the importance of customer satisfaction and strive to exceed your expectations.
Our No-Hassle Money-Back Guarantee
If you find that our services don’t meet your standards of excellence, we offer an easy money-back guarantee for unused portions of your subscription. This means you can request a refund with no hassle for the period you haven’t used.
Enhanced Refund Eligibility
To ensure fairness and the opportunity for us to rectify any issues, we require that customers seeking a refund first try all the solutions provided by our support team for any problems encountered. Refunds are contingent upon your cooperation with our support team and your willingness to try the solutions they suggest. Refusing to try recommended solutions may affect your eligibility for a refund.
Technical Issues
Please be aware that IPTVista cannot be held responsible for technical issues stemming from the customer’s device. It is the customer’s responsibility to ensure that their device is compatible with our services and is in proper working condition. This includes a stable and fast internet connection, device compatibility, and up-to-date firmware or software.
Before requesting a refund due to technical difficulties, we encourage our customers to verify that the problem does not originate from their end. If the issue is determined to be related to our server’s functionality, our refund policy, including the no-hassle money-back guarantee for unused portions of your subscription, will apply.
Choosing the Right App
To enhance your viewing experience and avoid unnecessary technical issues, selecting the correct app for your device is crucial. Our service supports a range of devices, and each may require a different app or software version to function optimally with our IPTV services.
We strongly recommend contacting our support team on whatsapp for guidance on the best app for your specific device. Our team can provide recommendations and step-by-step instructions on installing and configuring the app to ensure it works seamlessly with our services.
Limitations of Refund Eligibility
Refunds will not be issued for problems related to incorrect app choice, device incompatibility, internet connectivity, or any other technical issue not directly linked to IPTVista’s server performance. This approach ensures that we can concentrate on delivering high-quality service to our customers while encouraging them to manage their equipment and network conditions effectively.
Issue Resolution Period We reserve the right to take up to 24 hours to resolve any issue you may encounter. If, after this period, the issue remains unresolved, we will then proceed with the refund process as requested.
How to Request a Refund
Requesting a refund is straightforward and customer-friendly. Simply follow these steps:
Refund Calculation Example
For instance, if you purchase a 12-month subscription for $49 but only use the service for 7 days and decide to cancel, we will deduct $19 from the total amount and refund you $30.
Support and Assistance
We ensure that our customers receive full support throughout their experience with us, from ordering to installation. If you encounter any issues, please don’t hesitate to Open a Ticket for assistance. Our team is here to help you with every step.
Contact Us for Support
For questions related to refunds, returns, or any other inquiries, contact us at support@iptvista.net. We are here to assist you and ensure your experience is seamless and enjoyable.